Community Liaison

Independence Village of Plymouth

Overview:

• Location: 14707 Northville Rd, Plymouth, MI 48170
• Position: Community Liaison
• Job Type: Full Time
• Schedule: 32 hours per week - flexible schedule with some occasional weekend requirements
• Pay: $19 per hour

Position Summary for Community Liaison:

The Community Liaison is responsible for assisting the Executive Director and Community Specialist by connecting new residents to all departments and aspects of everyday life in a retirement community.

Required Experience for Community Liaison:

• One to three years related experience and/or training; or equivalent combination of education and experience in senior living.
• Excellent computer skills and technical ability.

Primary Responsibilities for Community Liaison:

• Help to prepare for the arrival of new residents. Order flowers, create welcome signs, and support new residents on move-in day.
• Make sure the family is connected with Comcast and the TV is working.
• Make sure new residents have an assigned seat in the dining room and make sure the culinary department is delivering food if needed.
• Tour new residents to show where Life Enrichment activities take place, encouraging participation and connecting them with like-minded individuals.
• Follow up with new residents for the first 30 days, organize Move-in-Momentum papers (collecting pictures and info from department heads) and work with ED to complete 30-day surveys. Reports daily to the leadership team on new residents’ progress.
• Types notes at daily meetings and at monthly Resident Forums, maintains the Forum binder.
• Maintains the Elopement Book, brochures, updates and replicates Resident Guidebook.
• Help the Executive Director keep track of employee birthdays and anniversaries.
• Help out with Life Enrichment activities as needed.
• Learn Salesforce platform to assist Executive Director in documenting meaningful connections.
• Assist the Community Specialists with tours if needed.
• Additional duties as assigned.

General Working Conditions:

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

Connecting Seniors, Families and Communities

For over 37 years, our senior living communities have served seniors and their families across Michigan, Ohio, Indiana, Iowa, Kentucky, and Tennessee, with each location offering unique services including independent, enhanced, and assisted living, as well as memory care and rehabilitation and skilled nursing. Through forming authentic connections and committing to creating the absolute best experiences each day for our residents and their families, we’ve created a special culture within our communities that allows our employees to do their best work and our residents to shine every day.

Not Just Making Every Day Great. Making Every Minute Great. There are 1,440 minutes in every single day. We aspire to make each one of them an exceptional moment. This philosophy is supported by our 6 powerful, yet simple pillars: Dream Big, Have Courage, Take Initiative, Be Accountable, Give Back & Enjoy it. We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person, in every interaction, every minute of every day.

It begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above everything else. No one here just “does their job” The mission is to create the absolute best experiences. This emphasis on putting people first has helped us successfully grow for the right reasons.

We have developed an environment that attracts dreamers, adventurers, creators, givers and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high-performers with diverse skill-sets and big hearts. We treat each other as family and find that close collaboration creates the biggest ideas.

If you love serving others, and are looking for an opportunity to thrive, CommonSail Investment Group and our businesses is your destination.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

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